The Viira Windows App is fully compatible with Windows 10. Depending on the settings on your Windows 10 computer however Windows 10 may warn or fully prevent the installation of the Viira Windows App because the application publishers (we) are “not recognized as a safe vendor“.
The reason why this message appears is because as a niche application without a sufficiently large download base (yet!) the Viira Windows App is relatively unknown to the app databases that Windows 10 and Microsoft maintain.
While we work with Microsoft to register as a recognized, safe vendor (which also involves paying a sizeable sum) here is how you can fix things and install the Viira Windows App on your Windows 10 computer:
- Open Control Panel
- Navigate to System and Security->Action Center. In the left pane, you will see the “Change Windows SmartScreen settings” link. Click it.
- Under “What do you want to do with unrecognized apps?” select either “Warn before running an unrecognized app” or “Don’t do anything”.
Here is a link to a more detailed article which contains some useful screenshots as well as more background info on Windows Smartscreen:
As always, if you encounter additional issues or problems on your computer or IT environment don’t hesitate to contact our support - we are here to help!