February 3, 2011

Getting around the 500 Internal Server Error

Filed under: How-To, Viira, Viira Outlook Suite — Tags: , , — dev @ 5:22 pm

Are you trying to download Viira OTA and seeing a “500 Internal Server Error” right after you click the link to install Viira? Turns out this cryptic error is caused by a security setting on the BES server that manages your BlackBerry device. In effect this setting ends up preventing 3rd party apps like Viira or the Viira Outlook Suite BlackBerry client to be installed over-the-air directly from our site.

For all of you using a corporate BlackBerry and seeing this error message, here are a few ways to get around this:

  1. Install via BlackBerry Desktop Software. Both Viira and the Viira Outlook Suite provide a ZIPed installer which you can download and easily install by using the BlackBerry Desktop Software that comes with your device.  Just click on the Download tab above for a list of download options.
  2. Add kartamobile.com to your TLS. Under Options->Security Options->Advanced Security Options->TLS, add kartamobile.com and www.kartamobile.com to the list of trusted hosts. Then go to our mobile site www.kartamobile.com/bb from your BlackBerry and perform the download again.
  3. Use an alternative BlackBerry browser to download and install. On OS 5.0 and earlier BlackBerry devices like the Bold 9700 for instance, you have a choice of different browser configurations that you can use. Open your browser, select Options->General Properties and then select a different option under Default Browser. A good option would be “<Your carrier name> browser” or the Hotspot browser. Click save, close your browser then open it again and attempt to download OTA again.

We hope you find these tips helpful!