November 30, 2010

How-To: Viira And Upgrading Your BlackBerry OS

Filed under: How-To, Viira, blackberry — Tags: , — admin @ 5:34 pm

This article describes what to do in order to make sure your Viira data is transitioned successfully when you upgrade the device software (OS) on your BlackBerry.

Many of you are “taking the plunge” and upgrading the OS on your BlackBerry devices. While there are many benefits from doing this, the steps below will ensure that your Viira data follows you along on your freshly-upgraded BlackBerry.

It is important to keep in mind that upgrading the OS on your BlackBerry starts with erasing all data from your device . A new OS version is essentially a fresh start, and the new OS versions require a clean blank slate to start from. This is why it is critical to perform a full device backup before upgrading your OS. Otherwise, your old data may simply be lost forever.

Here are the steps to take in order to ensure your Viira data is restored correctly on your upgraded device:

1. Backup Your Viira Data. The BlackBerry Desktop Software performs a quick, one-click back up of all your device data which will automaticlly back up your Viira data in the process as well. More information can be found from our Backup/Restore How-To Article.

Note that data backup/restore is only avaialable on the full version of Viira.

2. Perform the OS upgrade. We won’t provide much details here. You know what you are doing here.

3. Re-install Viira. After your OS upgrade is complete you will need to install Viira on your newly-upgraded device. The backup file contains only application data and not the applications themselves, so performing a data restore will not re-install Viira.

Restoring your Viira data (step 4) requires that Viira is properly installed on your device, otherwise the restore will not take effect.

You can download the latest version of Viira by pointing your BlackBerry to our mobile site, or by visiting the downloads section on our site.

4. Restore your Viira data. At this point your can either perform a full restore all of of your pre-upgrade device’s data, or select only to restore Viira’s data. It really depends on what makes most sense in your case. You can select to to restore only Viira’s data by using the advanced backup/restore tips we describe in our Backup/Restore How-To.

As version 6.0 of the BlackBerry Deskopt Software introduced significant changes to the backup/restore UI and workflow, below is a screenshot that should give you a good visual idea of how to perform selective, Viira data-only restore on BlackBerry Desktop Software 6.0:

With your BlackBerry plugged in to your computer via USB, open the backup file you created in step 2, clicking “Select device data and settings” then click on “Viira 2″.  Pressing Restore will restore your Viira data to your BlackBerry.

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  1. BlackBerry Desktop Software + Bold 9900 v7.0.0.585 + Viira 3:

    In BlackBerry Desktop Software selective, Viira data-only restore not possible. Entry “Viira 3″ greyed out. Desktop Software says: “Greyed out files are protected file types which can’t be restored.” (free translation fom my german version of BlackBerry Desktop Software ).

    What can I do to restore my Viira data?

    Comment by Richard — December 10, 2011 @ 4:33 am

  2. Hi Rembert,

    I have raised the issue at our highest-priority status and we will investigate immediately.

    In the meantime, can you please confirm the version of Viira that you are using? Are you using Viira 3.1.1 or 3.1.0? You can tell by looking at the list of applications in your applications list or by sending a feedback email from Viira (select “Viira Feedback” from the menu, then click “Leave Feedback by Email”)

    Comment by dev — December 10, 2011 @ 11:21 am

  3. Hi Rembert,

    Just a note that we have isolated and fixed the problem. It looks like under certain circumstances Viira’s restoring agent does not register properly on 3.1.1. In Viira 3.1.0 and earlier it works without a problem.

    We have fixed this in Viira 3.1.2 and you will be able to backup and restore without experiencing any issues.

    Comment by dev — December 13, 2011 @ 12:03 pm

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